Customer Success Specialist

Full Time | Bengaluru

We're looking for the voice of our customers.

At mavic.ai, we’re building the world’s first AI brand marketer—one that actually works in the messy, real world.

Great products are built by listening obsessively to customers, fixing what’s broken, and doubling down on what delights.
We’re looking for a Customer Success Specialist who treats every customer conversation as signal—not noise.

This role sits at the intersection of customers, sales, and product.

What We’re Actually Looking For
We don’t care about customer support scripts. We care about customer outcomes.

We want someone who:

  • Listens like a detective, not a chatbot
  • Explains things simply without talking down
  • Thinks in systems, not one-off fixes
  • Notices patterns before dashboards do
  • Can translate human frustration into actionable product insight

Translation: You help customers win—and make mavic smarter because of it.

Your Mission

You will:

  • Handle customer inquiries across all channels
    In-app, email, chat, WhatsApp, socials—real humans, real questions
  • Run customer demos alongside sales
    Helping prospects understand how mavic fits their workflow, not just what buttons to click
  • Build and maintain customer FAQs, help docs, and quick-start guides
    So customers can help themselves without feeling abandoned
  • Own post-signup customer experience
    Onboarding, follow-ups, check-ins, renewals—making sure customers actually succeed with mavic
  • Be the voice of the customer internally
    You’ll surface feedback, pain points, and feature requests into product discussions and planning
  • Work closely with sales, product, and marketing
    Making sure customer reality is represented in what we build and how we sell

Qualifications

Must-Haves:

    • Experience in customer success, customer support, account management, or client-facing roles (SaaS preferred)
    • Strong written and spoken English—you explain clearly, calmly, and confidently
    • Comfort working across tools: CRM, support portals, docs, spreadsheets, Slack
    • Ability to manage multiple conversations without dropping the ball
    • High empathy paired with high standards—you care, but you don’t coddle
    • Confidence speaking to customers on demos or calls
    • Ability to synthesize feedback and communicate it clearly to internal teams

    Bonus Points If You Have

    • Experience working with startups or early-stage SaaS
    • Exposure to marketing tools, social media platforms, or creator workflows
    • Experience working with global customers across time zones
    • A knack for turning repeated questions into better documentation or product ideas

    What Success Looks Like

    After 30 Days

    • You confidently handle customer queries independently
    • You understand mavic’s product, users, and common pain points
    • Customers feel heard, supported, and unstuck

    After 60 Days

    • You actively contribute insights to product discussions
    • FAQs and docs are clearer because of you
    • Sales trusts you to support demos and customer conversations

    After 90 Days

    • Customers renew because they’re successful—not because they’re chased
    • Product decisions reflect real customer feedback
    • You’ve become the internal “customer compass”

Details

📍 Work mode: Bengaluru Hybrid (with periodical in-person meet ups in South East Asia)

🗓️ Schedule: Full-time

💰 Compensation: Yes, let’s talk

🏢 Contract: “External consultant” for outside singapore, “employment” for Singapore residents

🕤Timings: Singapore timezone 土 2 hours (GMT+0800) 

How to Apply

Send us your CV at people@mavic.ai.